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Welcome to our easy 5-step Online Gait Analysis to match you with the perfect pair of running shoes for your gait. While nothing can replace seeing you in person, we have developed the online service to match the in-store experience as best we can, and have had many happy online customers :-)
If you're near our store, we encourage you to come in for a Natural Gait Analysis shoe fitting instead. Booking is not necessary, but if you prefer, you can make an appointment, so you don't have to queue.
Discover our Gait Analysis service at home. Just send us some videos, photos and basic info via WhatsApp. Book your preferred time slot here when we will call you to complete your online gait analysis and take your order. Then in a few days' time your perfect running trainers will be delivered to your house, so you can enjoy the beauty and freedom of running or walking.
Please note: our trained staff spend considerable time on each personal consultation. We are more than happy to offer this service free of charge, but we kindly ask that you only make an appointment if you intend to make a purchase from Run and Become on the day, based on the advice offered.
Record 3 times from the front and 3 times from behind.
Whole Body Shot:
Use a wider angle to show from head to foot.
We need photos of the shoe from three different angles, like in the pictures below:
If you don't know your running shoe size, we can help you figure it out:
You're almost there! Just follow these last steps, and remember we'll be happy to advise on other running kit needs.
Based on the videos and photos you send us we will analyse your gait carefully. We will phone you to complete the online gait analysis. Once we find your perfect running shoes, we will process the order over the phone (including the payment) and post your shoes to you free of charge.
NOTE: Free delivery applies to UK & Channel Islands Royal Mail Tracked deliveries, which usually take 2-4 working days. Next Day delivery is available for £7.
Run and Become has been offering Natural Gait Analysis in-store for decades. This involves discussing your running with you and any injuries, plus having a close look at your feet. We then suggest the type of running shoes we think would be best for you, and watch you run outside the store, so we can see how your whole body moves in them.
In 2020 we moved this service online for those unable to reach our store (and times when our store was forced to close due to Covid-19 restrictions). Although the store is now open, we continue to offer it as a second-best option, for those unable to come and see us in person.
What if I have no fitness shoes?
Please do the same but indoors, down a hallway barefoot.
I'm not a runner. I will use my trainers only for walking. Do I still need to take the video?
Yes please, take a video walking rather than running.
I want to use my trainers both for walking and for running.
Ideally take two videos: walking and running.
TERMS & CONDITIONS: All advice offered by us is intended as a guide and does not provide a warranty of any kind. We will not be liable for any loss or damage including without limitation, indirect or consequential loss or damage whatsoever arising in connection with the use of this service. For more details on delivery & refunds please check our Terms and Conditions.
Free running tips, latest offers & events; twice-weekly.JOIN NOW
NicoeFebruary 8, 2023 at 9:35pmI don’t live in Uk to buys shoes from you. Can I pay a fee for evaluation with shoe recommendations? Reply
Rafal zielinskiJanuary 3, 2022 at 8:35pmduring long jogging my knees start to hurt. Is it possible to undergo the procedure to check what is the cause of it? Reply
Dave hMarch 20, 2021 at 5:00pmReally impressed with the online gait analysis and the service received over the phone. Professional and impeccable.
I was recommended two shoes with a leaning towards the ghost's. Completely agree after a few runs they are perfect, hassle free delivery and returns. Reply
Emma BanksMarch 15, 2021 at 1:56pmGreat service. i did the online gait analysis. Excellent service, lovely person on the call and the trainers that were recommended worked out well for me. I would recommend this to anyone Reply
CheMarch 10, 2021 at 9:30pmHiya,
I would love to do an online gate analysis. I seem to have damaged my knees while walking, so I'm hoping that new shoes will help to protect my knees. My knees are still a bit painful so I can't run, but could walk for a video. Would you still be able to advise me on good walking shoes rather than only running shoes? Reply
Shankara SmithMarch 11, 2021 at 2:02pmHi Che, I'm sorry to hear about the trouble you're having with your knees. Supportive shoes should certainly help you through the recovery period and it's totally fine to send us videos of you walking for the Online Gait Analysis. The shoes that we recommend for you will be running shoes but perfectly suitable for walking too. Reply
Katie de JouxMarch 6, 2021 at 3:46pmGreat service, wish I'd done the gait analysis with them earlier. My shin splints literally went over night once I got my new trainers! Reply
Owen RichardsMarch 6, 2021 at 3:45pmPetra called for my gait analysis and spent around 40 minutes speaking with me and talking through my options. She was just amazing! She had great attention to detail and I felt like she really cared about delivering me the best advice she could. I honestly don’t think I’ve ever had such a good customer experience in my life. The shoes I ordered are great and because of Petra, I feel confident I made the right choice. Please ensure she knows that she was very helpful and I’m super grateful. Reply
Alicia StoneFebruary 25, 2021 at 4:14pmI did an online gait analysis in lockdown and was very impressed with how thorough and easy the whole process was. I was then advised on a few pairs of running trainers, the pair I bought have been the best I’v ever run in. Excellent service, fast delivery and great products! Reply
Steven GallacherFebruary 16, 2021 at 3:31pmCan I get the analysis without buying straight away Reply
Dipika SmithFebruary 17, 2021 at 11:51am
Hi Steven, We are offering our Online Gait Analysis as a complimentary service when purchasing shoes from us. I would suggest that it's best to wait until you are ready to buy. Kind regards, DipikaReply
Ffion HowellsFebruary 16, 2021 at 11:29amExcellent service, completed the online gait analysis and the shoes are great for me!! On my way to doing 5k’s! Thank you! Reply
Jason PalmerFebruary 15, 2021 at 9:53amThe online / phone gait analysis option was just great. Staff were friendly, helpful, knowledgeable -- and I ended up with a great pair of shoes. Full marks. Reply
AnitaFebruary 14, 2021 at 2:32pmHello please could you just explain, are you able to send a selection of appropriate shoes for me to chose from or do you just send one pair of shoes? Also if the shoe is uncomfortable after trying it on can I send it back?
Dipika SmithFebruary 20, 2021 at 12:30pm
Thank you for your enquiry. We send up to a maximum of 4 shoes per order. Shoes may be returned if unworn and in full resellable condition. All boxes need to be wrapped protectively in paper or a plastic bag.
Kind regards, DipikaReply
Adrian KlackersFebruary 12, 2021 at 9:37amGood day,
Do you provide custom made insoles after the gait analysis.
Dipika SmithFebruary 12, 2021 at 3:17pm
Hi Adrian, Thank you for your enquiry. At the end of our Online Gait Analysis, we do recommend a particular running shoe to best fit your needs. However, we do not make insoles. Kind regards, DipikaReply
Simon WinterFebruary 9, 2021 at 11:14amExcellent experience. Started with the online gait analysis which proved invaluable, Laura talked me through my running style and recommended a small selection of suitable shoes. I have been happy with the results and the new trainers are already clocking up some miles. Would definitely recommend. Reply
Kimberley BurnJanuary 26, 2021 at 4:29pmHaving just started running and having slight issues with my knees, I knew I needed to invest in some quality shoes. The online gait analysis was incredibly thorough - I learned a lot about my body and how it moves. The assistant was able to choose the perfect pair of running shoes for my feet and running style and it has impacted my enjoyment of running so very much! Thank you Run & Become Reply
Oscar WalesJanuary 25, 2021 at 10:15amMy experience was fantastic! The person I spoke to for my online gait analysis was incredibly helpful and seemed to have really taken the time to look at my videos and recommend me the best shoes. Really happy with the shoes I bought! Can't complain about anything." Reply
Claire DeciaccoJanuary 25, 2021 at 10:14amI used the online got analysis, which I highly recommend when you can't visit the shop... They were very helpful, took the time to find the right solution for my foot problems and ultimately helped me choose a great pair of shoes (Hoka One one challenger). Thankyou! Reply
Trudy BallJanuary 6, 2021 at 10:44amReally happy with the service. Online gait analysis was simple to do and staff were delightful to deal with. First run today for my problem feet and knees in my new shoes. So so much better. Thank you" Reply
Silvia PaniDecember 3, 2020 at 12:53pmI purchased my new running shoes following an assessment of my gait via videos and photos and a telephone consultation. The process was very clearly explained on the website, and very professionally managed, with lots of good advice. The shoes were dispatched very quickly. Thank you - you have managed to maintain your high standards even during lockdown! Reply
Raoul ShahDecember 3, 2020 at 12:52pmBrilliant online gait analysis. Super informed, experienced and helpful sales associate (Petra). Will recommend to everyone. Thank you. Reply
Joseph EdmondsDecember 3, 2020 at 12:51pmOnline gait analysis service is great - and simple to navigate. They really consider your needs and can give valuable recommendations. So happy with my purchase. Reply
Natasha GedgeDecember 3, 2020 at 12:49pmAbsolutely brilliant service and the trainers fit perfectly. I did a virtual gait analysis, the trainers arrived on Friday and I took them out for a 4 mile run (after wearing them around the house for the day) and they were perfect, took them for a 20 mile run on Sunday and they were great. Marathon training is back on track, thank you! Reply
phoebe collinsNovember 30, 2020 at 9:42amThe online gait analysis was surprisingly good. The lady suggested two pairs of shoes, both different brands from my old trainers. One pair fits perfectly - better than my old shoes which I bought in person from another running store. The other pair fits very well (haven’t decided if I will return them - they’re in the box after initial try-on). I’ve bought running shoes only after in store gait analysis for >15 years as I’m an injury-prone pronator. I am as pleased with the results of this online gait analysis as any in store purchase. Reply
AbigailNovember 10, 2020 at 8:53pmHi, I was just wondering if I can still get the Analysis if I can’t buy the shoes on the exact same day I receive the results? Just because I will need to safe up for the shoes that you suggest depending on the price.
Sorry for any inconvenience. Reply
Dipika SmithNovember 12, 2020 at 1:09pmHi Abigail, It's best to wait until the time you can purchase the shoes. Kind regards, Dipika Reply
James BowenOctober 24, 2020 at 9:32amHi, could you tell me if your online gait analysis is suitable for trail/fell shoes, and if I’d need to adapt the videos e.g. running on an uneven surface rather than pavement
Dipika SmithOctober 26, 2020 at 12:57pmHi James, Thank you for your enquiry. Good question! When looking to purchase trail shoes/off road shoes our OGA works well. As you mention, you will be on uneven surfaces but we still need to see how your feet move on the flat so we can assess how the feet move. Then we can narrow the trail shoes down to know which model is going to be best for you. Kind Regards, Dipika Reply
NicolaSeptember 14, 2020 at 4:23pmHello, I am interested in your online gait analysis service and was just wondering what the charge would be if I didn't end up buying shoes from yourself?
Dipika SmithSeptember 15, 2020 at 12:37pm
Hi Nicola, Our Online Gait Analysis is offered as a complimentary service to those who wish to purchase shoes from us. Kind Regards, DipikaReply
JamesbelanOctober 4, 2020 at 7:58pmYes but I think the question was How much would it cost if we didn't buy any trainers from you??? Reply
Dipika SmithOctober 6, 2020 at 3:56pm
Hi James, Always happy to clarify. We offer this service as a complimentary service when purchasing shoes from us. Kind Regards, DipikaReply
Leroy shorttJuly 15, 2020 at 7:03amplease send me info of what store or shop I can go to for Gait Analysis this week please.
Dipika SmithJuly 16, 2020 at 12:24pm
Hi Leroy, Thank you for your enquiry. Each branch has a slightly different system at present, depending on the location: London, Victoria, Edinburgh or Cardiff. Please check the store pages for current opening hours.
Our London branch is offering our Natural Gait Analysis service as usual. We are not taking appointments as we are able to house up to 6 customers in the shop and also abide by the social distancing rules. We also prefer to take as long as it takes with each customer rather than having a specific time slot. We look forward to welcoming you in store.
Thea GardenJune 8, 2020 at 11:04amGood morning
I’m in the process of preparing the photos/info you need to conduct online gait analysis for me.
If I send you this today, will I still be eligible for 15% discount you’re offering at the moment?
Dipika SmithJune 8, 2020 at 5:29pmHi Thea, Any promotion finishes on the day stated and is not elongated. Kind Regards, Dipika Reply
Sophie StennettMay 31, 2020 at 8:28amHi, I’m very interested in doing the online gait analysis - please can you tell me how much the service costs?
I’ve been running small distances (up to 5km) and have been experiencing shin splints, even after periods of resting. So now is the time for me to invest in a good pair of trainers!!
Dipika SmithJune 1, 2020 at 10:39amHi Sophie, Great to hear you are getting into running! We are offering our on line gait analysis as a complimentary service when purchasing shoes from us. Kind Regards, Dipika Reply
NicolaApril 9, 2020 at 11:17amI availed myself of your inventive way to help customers during difficult times with your digital gait analysis. I can't say how the shoes are working out as I am still awaiting them but I would like to thank Petra for all her help. If the digital gait analysis is anything like your normal face to face one then I would be very tempted to travel into my nearest store and experience it the next time I need to replace my trainers.
I have to say Petra was both patient, knowledgeable and very helpful and the best experience of buying running shoes I have had. Reply
Alison HendersonApril 4, 2020 at 4:02pmFinding myself at home due to the Covid19 pandemic I wanted to start running again - unfortunately my running shoes were completely run out. What to do? Shops closed to slow the spread of the virus. Its really important to get running shoes that fit and support you properly. I emailed Runandbecome and Petra was great in guiding me through the online gait analysis, I sent some photos and a couple of videos, she tried on and ran in shoes for me, based on these and phoned me back. We chatted and I made a decision re running shoes. All very straightforward and really helpful . I’m back running again and so appreciating being able to get out in the fresh air and run & breathe through this . Run & Become, you are doing a great job and going above & beyond. Thankyou . Reply