Terms & Conditions

Delivery Terms & Conditions

Eco Policy  /  UK Delivery  /  Click & Collect  /  International Delivery


ECO POLICY

Our planet is precious, so we take our impact on it seriously. That’s why your online orders will be delivered in oxo-biodegradable or compostable bags, which will decompose within 3-24 months and therefore are not suitable for recycling. Large packages may be delivered in cardboard boxes.


UK DELIVERY OPTIONS

We appreciate how important it is to get your order to you as soon as possible, so we offer a range of Standard and Express options through Royal Mail and DHL. We also offer free in-store collection – please see Click & Collect below.

Due to COVID-19 and its impact on workforce and workplace, Royal Mail can encounter some regional delays in their services. Our free delivery service continues to use Royal Mail Tracked – most orders will arrive within 5 days, but sometimes it will take longer. We also offer a DHL next day delivery (if the order is placed before 3pm).

UK & CHANNEL ISLANDS
Delivery Options Courier Delivery Estimate Cost
Free Royal Mail Tracked 3 - 5 working days * ‡ FREE on orders over £10
Standard Royal Mail Tracked 2 - 4 working days * ‡ £2.95
Next Day DHL ** Next working day ‡ £7
Priority First Class Royal Mail Tracked 1 - 2 working days ‡ £5
Saturday Delivery Royal Mail Tracked Before 1pm Saturday † £13
Click & Collect Customer Collection 1 - 3 working days FREE

* Due to COVID-19 some deliveries are taking longer to arrive, this changes region to region and depends on the pressure on local Royal Mail depots.
** Delivery to Channel Islands: courier Royal Mail (not DHL)
† Orders placed before 3pm on Fridays will be delivered before 1pm on Saturday
‡ Due to planned postal strike action on Friday 26th August and Wednesday 31st August, please order no later than Monday 22nd August for Royal Mail Tracked (Standard) or Royal Mail Tracked (Priority First Class), and no later than 23rd August for DHL Next Day. Due to planned postal strike action on Thursday 8th September and Friday 9th September, please order no later than 3pm Friday 2nd September for Royal Mail Tracked (Priority First Class).

All UK orders qualify for Free Returns, see Returns Policy

UK Next Working Day Delivery

Dispatched via DHL Express, delivery before 8pm on the next working day.  Weekday delivery only, excluding Bank Holidays. Orders placed after 3pm are dispatched the following working day.

A tracking email is sent on the day of dispatch along with text notification.

Next Working Day refers to the next working day – Bank Holidays add an extra working day to the estimated delivery lead times. Next Working Day excludes Saturday, Sunday and Bank Holiday deliveries.

Some remote areas may not receive delivery the next working day. Please contact us if you are concerned your area may not be covered by DHL next day.

Next Working Day customers can choose how to receive their deliveries. Options include:

  • Deliver to a different address
  • Deliver to a DHL Service Point
  • Reschedule delivery
  • Leave with a neighbour
  • Leave in a safe place

Click & Collect

We offer in-store collection at our London branch. Your order is available same / next day. You'll receive an email confirming your order, and another once it's ready to collect.

Collection will be available from the moment you receive your 'Ready for Collection' email.

Orders can be collected any time during the store’s opening hours. From the date your order is ready to collect we will hold your items for 10 days, after which we’ll return them to stock and refund your account.

Please note, in order to collect your order you'll need to bring with you one of the following forms of ID:

  •     Passport or driving license
  •     Payment card use to make the purchase
  •     Utility bill

You may appoint someone else to collect your order. To safeguard you from fraud, the person must present your order number, YOUR ID (see above list, copy/photo of front and back is acceptable), plus one of the following as their own ID:

  •     Passport or driving license
  •     Utility bill

If you can't provide the required forms of ID, unfortunately your order will not be released. 


INTERNATIONAL DELIVERY

Delivery Terms & Services

The majority of our International orders will be delivered via DHL Express or Royal Mail. Please select your preferred available service at checkout, where you will see delivery costs and get an estimated time of arrival.

Most Express Courier (DHL) orders will arrive within 3 business days. Most Tracked Standard (Royal Mail) delivery will arrive in 6-12 business days. Tracked Standard delivery is not available to all countries.
List of expected delivery times per country (PDF)

Delivery Charges

Delivery charges are calculated at checkout. Most Express Courier orders will be £10 - £20. Most Tracked Standard orders will be £6 - £10.

Please Note

You will receive an email with tracking information once your order is packed and is ready to ship, which typically takes about 24-48 business hours from the time you placed your order.

Whilst we will endeavour to meet the standards above, as delivery is carried out by third-party organisations we cannot guarantee the delivery times. We cannot offer postage refunds for delayed items. 

 

Tax-Free Shopping

We offer international TAX-FREE shopping. All prices will reflect this once you select your destination country in the top right hand menu.

Customs / Duty Charges

All Duties and Taxes will be calculated at checkout to ensure there are no extra fees at the time of delivery.


DELIVERY FAQs

Can I change or edit my order?

To change your order or edit the deliver address, please contact us. Changes are only possible up until the time of dispatch when you will receive a dispatch confirmation email.

Can I cancel my order?

To cancel you order please contact us. Orders cannot be cancelled after dispatch. Click and Collect orders may be cancelled up to 10 days after the order is placed as long as they have not been collected.

Can I track my order?

Next Working Day and International Express orders can be tracked and email notification will be sent with regards to how this can be done. All other orders can also be tracked, please email us your order number for your tracking number. 

Where do you deliver to?

Virtually everywhere. If your country is not listed at checkout please contact us.

Delivery to Russia

Currently, goods sent from a business in the UK to a residential address in Russia will be rejected by Russian customs. We can deliver, via DHL, to any business address in Russia but no residential addresses.

Delivery to China

Goods sent from a business in the UK to China will be rejected by Chinese customs if the value is over £100. Therefore we can only accept orders up to £100 in value (excluding postage charges). If you wish to order more items we encourage you to place separate orders.

Brooks Reserved Territory

In accordance with the Brooks distribution policy we are not permitted to sell Brooks products outside of their “Reserved Territory” which comprises the United Kingdom of Great Britain (England, Wales, Scotland) and Northern Ireland. Any orders for Brooks products with a delivery address outside of these areas will be cancelled and all payments refunded.

Our Returns Policy

Purchases made via our website

We hope you love your purchase. If you’re not totally satisfied you may return your order within 28 days for an exchange or refund. Returns outside the 28 day window may be accepted at our discretion.

We are unable to accept any food, drinks or underwear for exchange or refund. All returns should be sent back in their original packaging, along with tags and any other printed information. Please do not tape or mark the product packaging. Returns must be in new condition, unworn and unlaundered. Refunds will be credited to the original method of payment within 4 days of receipt. The original shipping charges will not be refunded.

If you live close to one of our branches you may return in person. Our staff will pass on your return to our online sales team for processing. Exchanges will be managed in-store.

Orders delivered within UK

Please complete the returns form that came with your order (or email us if you can’t find it), affix the Free Returns Royal Mail label to your parcel and drop off at any Post Office. Exchanges will be sent out at no additional charge by Royal Mail 2nd class. We advise you to keep a note of the tracking number.

Orders delivered to international addresses

You can choose to return via post/courier of your choosing, please enclose the returns slip, quoting your order number. 

Alternatively, you can return via DHL by logging into https://web.global-e.com/Returns/portal and follow on-screen instructions to generate the return. This is not a free service; the cost of return postage will be deducted from your refund of goods returned.

We do not offer exchanges for international orders, please place a new order if you need a different size.

Extended Christmas Returns policy

To enable our customers to shop with confidence this Christmas, we have extended our returns policy on all orders placed from 1st November. You may return any purchases up until Saturday 9th January 2021*. This policy applies to all online and in-store purchases.

* Goods excluded from this policy: Sale items, Nutrition and Underwear.

Purchases made at our retail shops

Goods purchased at any of our retail shops may be returned for exchange or credit voucher within 28 days of purchase with a valid receipt. Goods purchased at a reduced price cannot be returned for exchange or credit voucher, unless faulty. We are unable to accept returns on any food or drinks. Refunds will not be given for goods merely unwanted. This does not affect your statutory rights.

Returning faulty items

If you have in your possession faulty goods, please return them as soon as possible after discovering the defect and fill in this form. You must also provide the original receipt or proof of purchase. If after the investigation we discover that the product was defective, Run and Become will proceed to replace, repair, or refund you for the product.

Our Privacy Policy

Run and Become is committed to protecting your privacy. Our privacy policy explains how and when we collect and store your information, how we use it and the safety built around this practice. This policy also explains how you can instruct us to change, update or delete your personal information.

How we collect your information

These are the ways we may collect your information:

  • When you browse or purchase from our website runandbecome.com
  • When you make a purchase in-store 
  • When you contact us by telephone or email
  • We you sign up to one of our events
  • When you enter one of our prize draws or competitions
  • When you opt-in to receive our e-newsletters
  • When apply for a job with us 

What sort of information we collect

  • Your name, address, email, telephone number and gender
  • Details of transactions you make on our website or in-store
  • Payment details for online orders
  • Details of when you contact us, such as by email, post or telephone. Please note that we may keep a record of that correspondence.
  • Events organised by us that you register for and/or attend
  • Your web browser type and version, and IP address used to access our website
  • List of URLs starting with a referring site, your activity on our website, and the site you exit to

How and where we store your data

Your data will only be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein).

What we use your information for

We treat your information as private and confidential and all information is stored securely. The following are some ways we may use your information:

  • Processing orders that you make via our website or in-store. Notifying you of the progress of your orders. Processing returns.
  • Processing payments and refunds, including 3DS Secure.
  • Registering you via account set-up on our website or in-store, tokeep a record of your purchases and preferences.
  • Providing and managing your access to our website
  • Analysing your use of our webite and gathering feedback to enable us to continually improve our website and your user experience
  • Sending you marketing emails but only if you’ve opted-in
  • Fraud prevention
  • To set default options on our website like delivery options
  • To display our website in the optimum way on your device
  • To log your entry to any of our competitions and prize draws. To administer the competition/prize draw.
  • To assess any application for a position within our company

Who we share your information with

We will only use your information for the purposes of our dealings with you. We will not sell information or mailing lists to third parties. In order to fulfil your orders and provide you with excellent customer service we may share your information with the following companies:

  • Global-e: payment service provider
  • Realex Payment MPI to process online order payments. They handle in excess of a million transactions each month and use the latest in secure encryption to make sure your details are kept safe. 
  • Royal Mail and DHL for delivery of your orders
  • Customs departments in countries outside EU for the fulfilment of international orders
  • Mailchimp; email marketing service for the distribution of our marketing emails
  • Sports practitioners practising in-store. We will only share name, email, preferred date and time for your appointment
  • Marketing and web design companies we work with

In certain circumstances, We may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.

Email Marketing

If you opt-in to receive our marketing emails we will send you a weekly email keeping you up to date with latest running products, advice on how to keep running better, invitations to our special events and training sessions.

In order to receive emails from us, you only need to provide us with your email address. In future we may tailor emails and online advertising based on your location, what you’ve shown an interest in or buy from us.  

How you can unsubscribe

If at any point you wish to opt-out of receiving marketing emails from us you can do so by the following means:

  • Click the ‘Unsubscribe’ link at the bottom of any of our marketing emails
  • Contact us at news(at)runandbecome.com

If you opt-out of receiving marketing emails, you will still receive order and delivery information by email.

Links to third party websites

On our website we may provide links to third party websites, in order to help you to further information. Any such sites are not governed by this privacy policy and we are not responsible for the protection of your privacy on these sites. 

How long we keep your information

We will keep your account information, including purchase history for as long as you choose to hold an account with us, in order to provide you with a prompt and high level of service. Other information will be held as follows:

  • Details of email, post or telephone correspondence will be kept for a maximum of 18 months, unless the matter is ongoing.
  • Entrance and results of competitions/prize draws will be kept up to 6 months.
  • Job application information will be kept up to 6 months.
  • Registration and/or attendance at one of our events will be kept up to 3 years.

In-store you can ask a team member to update your preferences. However, should you wish for your details to be removed from our system completely you will need to contact our customer services using the contact details at the bottom of this policy.

At any time you may request your personal information be edited or even deleted. You may also request that we stop processing your information as laid out in this policy. 

You have the right to access any information we hold about you. In such cases we may need to charge a reasonable fee.

Please see details on how to contact us at the bottom of this policy.

Changes to our Privacy Policy

We may, from time to time, update the terms of our privacy policy, in order to reflect changes and additions to the services we offer our customers. If you have any questions about our policy or how we update it please contact us.

How to contact us

If you have any questions about how we collect your information, how we use this information, if you would like a copy of your information we have stored, or if you would like us to update or delete any of your information, please contact us in one of the following ways:

Log into your account at any time to edit your details

To cancel your subscription to our e-newsletters click on the Unsubscribe link at the bottom of any of our emails or email news(at)runandbecome.com

Email us at feedback(at)runandbecome.com

Call us on 0207 222 1314

Write to us at:
Run and Become Head Office
4a Eccleston St
London, SW1W 9LN

Run Better and Run and Become Clinic

All information collected in relation to our Run Better and Run and Become Clinic is used for the sole purpose of addressing your needs. We respect your privacy and we do not pass on any customer information to third parties.

Cookies

Please see our Cookie Policy for more information.

Terms of Offers & Promotions

The following terms and conditions apply to all offers and promotions in conjunction with normal Run and Become terms and conditions. Unless stated otherwise, offers or promotional discount codes cannot be used in conjunction with other offers, or redeemed against gift vouchers, reduced items, nutrition or books.

Gift Cards & Digital Gift Vouchers

  • The minimum amount to activate the Gift Card is £10.
  • You may use the Gift Card/Digital Gift Voucher to make purchases on the Run and Become website and at any Run and Become branch.
  • The Gift Card/Digital Gift Voucher is not accepted in The Run and Become Clinic.
  • You may obtain information about the remaining balance on the card at any till point in-store or through Customer Service.
  • You may only redeem your Gift Card/Digital Gift Voucher in GB pounds sterling.
  • The Gift Card/Digital Gift Voucher cannot be redeemed or exchanged for cash.
  • Refunds will not be given for the purchase of a Gift Card/Digital Gift Voucher.
  • The Gift Card/Digital Gift Voucher is like cash. Lost, stolen or damaged cards cannot be replaced.
  • All exchanges of goods purchased with the Gift Card/Digital Gift Voucher will be made in accordance with Run and Become’s Refund Policy.
  • This does not affect your statutory rights.
  • Run and Become will cancel the value of the Gift Card/Digital Gift Voucher if we fail to receive payment from the purchaser’s bank or card company for the initial purchase of the card. Further action may be taken where the fraudulent use of a credit card is suspected. For cash purchases of £1,000 or more we will require proof of identification.
  • Run and Become reserves the right to amend these Terms & Conditions from time to time, where we consider it reasonable and necessary to do so. The current conditions will be available at all times in-store and at www.runandbecome.com.
  • Issued by Run and Become Become and Run Ltd, Registration England 4425857. Registered Office: 4a Eccleston Street, SW1W 9LN London.
  • The Run and Become Gift Card is valid for one year from the date of purchase.

Extra 10% off Sale

Available in-store & online from 29/07 till 01/08 or while stocks last. Anyone who quotes GET10 at the checkout or tills will receive an extra 10% off any sale item(s). The offer cannot be combined with other offers or customer discounts. Full-priced items are excluded from this promotion.

Delivery Information

UK Delivery is FREE on orders over £10.

International Delivery within 3 working days via DHL (prices vary according to country).

Priority First Class Delivery within 3 working days (charge £5).

Next Day Delivery available weekdays on orders placed before 3pm for next working day delivery (charge £7).

Orders placed Monday - Friday before 3pm will be dispatched the same day.

See full delivery details »

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