Terms & Conditions

Delivery Terms & Conditions

We appreciate how important it is to get your order to you as soon as possible, so we offer a range of Standard and Express options through Royal Mail and DHL.

UK & CHANNEL ISLANDS
Delivery Options Courier Delivery Estimate Cost
Free 2nd Class Royal Mail 3 - 5 working days Free on orders over £10
2nd Class Royal Mail 3 - 5 working days £2.80
1st Class Royal Mail 1 - 3 working days £5
Next Day DHL Next Working Day £7
EUROPE
Delivery Options Courier Delivery Estimate Cost
Standard Europe Royal Mail 5 - 10 working days £9
Express Europe DHL 1 - 3 working days £13
USA
Delivery Options Courier Delivery Estimate Cost
Express US DHL 1 - 3 working days £15
REST OF THE WORLD
Delivery Options Courier Delivery Estimate Cost
Standard ROW* Royal Mail 7 - 14 working days £15
Express ROW DHL 3 - 5 working days £20

Orders placed Monday - Friday before 3pm will be dispatched the same day.

*Standard ROW delivery is available to selected countries. See below for details.

Next Day Delivery

Dispatched via DHL Express, delivery before 8pm on the next working day.  Weekday delivery only, excluding Bank Holidays. Orders placed after 3pm are dispatched the following working day.

A tracking email is sent on the day of dispatch along with text notification.

Next Day refers to the next working day, Bank Holidays add an extra working day to the estimated delivery lead times. Next Working Day excludes Saturday, Sunday and Bank Holiday deliveries.

For remote areas not covered by DHL we will use Royal Mail Next Day delivery service.

Express DHL Delivery

International Express orders are sent via DHL Express. Delivery to addresses deemed ‘Remote Area’ by DHL may be subject to additional delivery charges, in such instances we will contact the customer before processing the order. Most major cities in Europe and USA will receive deliveries the next working day for orders placed before 3pm. A tracking email will be sent on the day of dispatch along with text notifications regarding the order’s process.

Express customers, both UK and International, can choose how to receive their deliveries. Options include:

  • Deliver to a different address
  • Deliver to a DHL Service Point
  • Reschedule delivery
  • Leave with a neighbour
  • Leave in a safe place

International Standard Delivery

Orders are dispatched via Royal Mail Air Mail. Deliveries to Europe will arrive within 10 days, with those to major cities arriving sooner.

Deliveries to outside Europe will arrive within 14 days. Standard Delivery is only available to the following countries: Australia, Barbados, Bermuda, Brazil, British Virgin Islands, Canada, Cayman Islands, Falkland Islands, Greenland, Indonesia, Israel, Japan, New Zealand, Puerto Rico, Singapore, South Korea, Taiwan, Virgin Islands.

Delivery FAQs

Can I track my order?

Next Day and International Express orders can be tracked and email notification will be sent with regards to how this can be done. Standard and 1st & 2nd class orders cannot be tracked.

Where do you deliver to?

Virtually everywhere. If your country is not listed at checkout please contact us.

Please see below for our Returns Policy.

Customs and Import Charges

Duties do not apply for orders delivered within the EU.

For orders delivered to countries outside the EU, Customs duties, taxes and brokerage fees may be charged. These charges will be billed separately, by the local customs authority, and are the responsibility of the customer. We do not have control over these charges and cannot predict what they may be.

Orders will be exempt from these taxes if they fall below the ‘de minimus’ value. De minimus amounts are set at a country level by the respective Customs authority and we advise customers to check with their relevant authority.

Countries with high de minimus values are: USA $800, Australia $1000AUD, New Zealand $400NZD, Singapore $400SGD

Delivery to Russia

Currently, goods sent from a business in the UK to a residential address in Russia will be rejected by Russian customs. We can deliver, via DHL, to any business address in Russia but no residential addresses.

Brooks Reserved Territory

In accordance with the Brooks distribution policy we are not permitted to sell Brooks products outside of their “Reserved Territory” which includes the entire European Economic Area territory, the Swiss Confederation and the Principality of Andorra. Any orders for Brooks products with a delivery address outside of these areas will be cancelled and all payments refunded.


Our Returns Policy

Purchases made via our website:

We hope you love your purchase. If you’re not totally satisfied you may return your order within 28 days for an exchange or refund. Please complete the returns form that came with your order* Returns outside the 28 day window may be accepted at our discretion.

We are unable to accept any food or drinks for exchange or refund.

Return postage is the responsibility of the customer. Any exchanges within UK will be sent out at no additional postage charge by return of post. Exchanges to destinations outside UK may incur an extra delivery charge. Orders may also be returned at any of our branches, refunds will be processed at our online office, not in the branch.

All returns should be sent back in their original packaging, along with tags and any other printed information. Please do not tape or mark the product packaging. Returns must be in new condition, unworn and unlaundered.

Refunds will be credited to the original method of payment within 4 days of receipt. The original shipping charges will not be refunded.

Where do I return unwanted goods?

Your delivery will contain a Thank You card with information on how to return items, plus a returns address. You may also return items in person to any of our branches. If you cannot find the returns address card, you can download a PDF here, or alternatively please post items to:

Run and Become 4A Eccleston Street, London, SW1W 9LN

Christmas Returns

We appreciate that Christmas presents are often purchased well in advance, so orders may be returned up to 15th January or within 28 days, whichever is longer.

Purchases made at our retail shops:

Goods purchased at any of our retail shops may be returned for exchange or credit voucher within 28 days of purchase with a valid receipt. Goods purchased at a reduced price cannot be returned for exchange or credit voucher, unless faulty. We are unable to accept returns on any food or drinks. Refunds will not be given for goods merely unwanted. This does not affect your statutory rights.


Our Privacy Policy

We will only use your information for the purposes of our dealings with you. We do not sell information or mailing lists to any other business.

When you order we will require your name, e-mail address, delivery address and registered credit card address, credit/debit card number, expiry date and CV2 number. We also request a contact telephone number so that we can contact you if there is a problem with your order.

Our website uses DataCash to process online payments. They handle in excess of a million transactions each month and use the latest in secure encryption to make sure your details are kept safe. We also follow a tight security procedure as required under UK Data Protection legislation to protect the information that we store about you from unauthorised access.

You can log into your account at any time, where you can edit your details.

We like to keep our customers up to date with details of special offers, new products, local races, training workshops and seasonal training tips that we think you'd be interested in. If you don’t want to receive these emails, and you have an account with us, you can manage your subscriptions here. Otherwise, if you just subscribed by submitting your email address, please look out for the Unsubscribe link at the bottom of the next email you receive, and you will be removed from the list immediately.

Run Better and Run and Become Clinic

All information collected in relation to our Run Better and Run and Become Clinic is used for the sole purpose of addressing your needs. We respect your privacy and we do not pass on any customer information to third parties.

Cookies

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:

  • Make our website work as you'd expect
  • Save you having to login every time you visit the site
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook
  • Continuously improve our website for you
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass data to advertising networks
  • Pass personally identifiable data to third parties
  • Pay sales commissions

You can learn more about all the cookies we use below

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

More about our Cookies

Our own cookies

We use cookies to make our website work including:

  • Making our shopping basket and checkout work
  • Determining if you are logged in or not
  • Remembering your search settings
  • Allowing you to add comments to our site

There is no way to prevent these cookies being set other than to not use our site.

Third party functions

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following which use cookies:

Disabling these cookies will likely break the functions offered by these third parties

Social Website Cookies

So you can easily “Like” or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site. Cookies are set by:

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend. We use Google Analytics.

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our's and a large proportion of the world's websites as cookies are a standard part of most modern websites

It may be that you concerns around cookies relate to so called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.

The cookie information text on this site was derived from content provided by Attacat Internet Marketing http://www.attacat.co.uk/, a marketing agency based in Edinburgh. If you need similar information for your own website you can use their free cookie audit tool.


Terms of Offers & Promotions

The following terms and conditions apply to all offers and promotions in conjunction with normal Run and Become terms and conditions. Unless stated otherwise, offers or promotional discount codes cannot be used in conjunction with other offers, or redeemed against gift vouchers, reduced items, nutrition or books.

Gift Cards

  • The minimum amount to activate The Run and Become Gift Card is £10.
  • You may use The Run and Become Gift Card to make purchases on the Run and Become website and at any Run and Become store: London Victoria, Edinburgh West End, and Cardiff.
  • The Run and Become Gift Card is accepted in The Run and Become Clinic. When you use The Run and Become Gift Card, the amount of your purchase will be deducted from the balance on the card. Change will not be given.
  • You may obtain information about the remaining balance on the card at any till point in-store or through Customer Service.
  • You may only redeem your Gift Card in GB pounds sterling.
  • The Run and Become Gift Card cannot be redeemed or exchanged for cash.
  • Refunds will not be given for the purchase of a Run and Become Gift Card.
  • The Run and Become Gift Card is like cash. Lost, stolen or damaged cards cannot be replaced.
  • All exchanges of goods purchased with The Run and Become Gift Card will be made in accordance with Run and Become’s Refund Policy.
  • This does not affect your statutory rights.
  • Run and Become will cancel the value of the Gift Card if we fail to receive payment from the purchaser’s bank or card company for the initial purchase of the card. Further action may be taken where the fraudulent use of a credit card is suspected. For cash purchases of £1,000 or more we will require proof of identification.
  • Run and Become reserves the right to amend these Terms & Conditions from time to time, where we consider it reasonable and necessary to do so. The current conditions will be available at all times in-store and at www.runandbecome.com
  • Issued by Run and Become Become and Run Ltd, Registration England 4425857. Registered Office: 4a Eccleston Street, SW1W 9LN London.
  • The Run and Become Gift Card is valid for one year from the date of purchase.

10% OFF promo leaflets

Discount applies only to London in-store purchases. Offer valid till 31st December 2017. Cannot be used in conjunction with other offers, or redeemed against gift vouchers, reduced items, nutrition or books.

10% discount for Cardiff 10K runners

Participants of the Cardiff 10k, who quote the relevant promo code in-store or online, will get 10% discount on all products, apart from reduced items, books or nutrition. Offer valid till 31st December 2017.

Cardiff 10K Competition

Run and Become Cardiff, Cardiff 10K Competition 2017. 1.Acceptance of these terms and conditions is a condition of entry and the entry instructions form part of these terms and conditions. By entering the competition you agree to be legally bound by these terms and conditions. The Promoter reserves the right, at their discretion, to exclude entrants and/or the winners if he/she does not comply with any of these terms and conditions. 2. The competition is open to all, excluding employees of the Promoter, their families and anyone to whom they are professionally connected. 3. To enter the competition, any time between Friday 30th June and midnight Saturday 15th July 2017, entrants must fill out all necessary personal details on the official online entry form on the Run and Become website, and submit, no purchase necessary. 4. One entry per person. 5. There will be 2 winners, who will win a pair of Brooks running shoes each, of any value, from the Brooks range available at Run and Become Cardiff. 6. Winners will be picked at random by the Promoter, from all correctly completed and submitted entries on or around Tuesday 25th July, and the Promoter will notify winners by email by Friday 28th July 2017. 7. If a winner cannot be contacted, fails to confirm acceptance of the prize or cannot make use of the prize for any reason, the Promoter reserves the right to select an alternative winner or withdraw the prize and that winner will forfeit the prize. 8. The Promoter’s decision is final and no correspondence will be entered into. 9. The Promoter shall not be responsible or liable for any expenses incurred by the winners, over and above the prizes offered. 10. The Promoter will liaise with the winners regarding the collection of the prizes, prizes must be collected from the Cardiff branch of Run and Become at a time agreed by the Promoter, In the event of a winner failing to collect a prize by 18th August 2017, that winner will forfeit the prize and no substitute or alternative will be available and a substitute winner may be selected. 11. The prizes are non-transferrable and no cash alternatives will be given. 12. Any entries not meeting the above criteria shall be invalid. The Promoter will not be liable for any entries that are corrupted or not received for any reason. 13. Details of the winners names will be available between Monday 7th August and Monday 14th August 2017 by sending a stamped self addressed envelope FAO Chitika Wheeler, Run and Become, 100 St Mary’s Street, Cardiff, CF10 1DX. 13. By entering, you agree that if you are chosen as a prize winner you will allow the Promoter to use your name, photo, video, voice recording, for their publicity and news purposes during this and any future promotions or advertising. 17 The Promoter will only use the information which you provide to administer the competition. 18. The Promoter reserves the right to change, alter or withdraw the competition at any time. 19. To the maximum extent permitted by the law, the Promoter shall not be liable for any claims or actions of any kind whatsoever for damages or loses to persons and property which may be sustained in connection with the receipt, ownership and/or use of the prize. 20. These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. Any dispute arising is subject to the exclusive jurisdiction of the courts of England and Wales. Promoter: Run and Become, Become and Run Limited. 4A Eccleston Street, London, SW1W 9LN.

Gregory Backpack Competition

1.Acceptance of these terms and conditions is a condition of entry and the entry instructions form part of these terms and conditions. By entering the competition you agree to be legally bound by these terms and conditions. The Promoter reserves the right, at their discretion, to exclude entrants and/or the winners if he/she does not comply with any of these terms and conditions. 2. The competition is open to all, excluding employees of the Promoter, their families and anyone to whom they are professionally connected. 3. To enter the competition, any time between Friday 25th August and midnight Thursday 7th September 2017, entrants must spend at least £35 when shopping online at www.runandbecome.com and quote COMPETITION17 at the checkout. No forms are needed. 4. One entry per person. 5. There will be 2 winners, who will win a Gregory running backpack each: either Gregory Miwok 12l or Gregory Maya 10l. 6. Winners will be picked at random by the Promoter, from all entries on or around Monday 11th September 2017, and the Promoter will notify winners by email by Monday 18th September 2017. 7. If a winner cannot be contacted, fails to confirm acceptance of the prize or cannot make use of the prize for any reason, the Promoter reserves the right to select an alternative winner or withdraw the prize and that winner will forfeit the prize. 8. The Promoter’s decision is final and no correspondence will be entered into. 9. The Promoter shall not be responsible or liable for any expenses incurred by the winners, over and above the prizes offered. 10. The Promoter will liaise with the winners regarding the collection of the prizes, prizes must be collected from one of the branches of Run and Become (London, Edinburgh or Cardiff) at a time agreed by the Promoter, In the event of a winner failing to collect a prize by 5th October 2017, that winner will forfeit the prize and no substitute or alternative will be available and a substitute winner may be selected. 11. The prizes are non-transferrable and no cash alternatives will be given. 12. Any entries not meeting the above criteria shall be invalid. The Promoter will not be liable for any entries that are corrupted or not received for any reason. 13. Details of the winners names will be available between Monday 18th September and Monday 25th September 2017 by sending a stamped self addressed envelope FAO Jana Duskova, Run and Become, 4a Eccleston Street, London, SW1W9LN. 13. By entering, you agree that if you are chosen as a prize winner you will allow the Promoter to use your name, photo, video, voice recording, for their publicity and news purposes during this and any future promotions or advertising. 17 The Promoter will only use the information which you provide to administer the competition. 18. The Promoter reserves the right to change, alter or withdraw the competition at any time. 19. To the maximum extent permitted by the law, the Promoter shall not be liable for any claims or actions of any kind whatsoever for damages or loses to persons and property which may be sustained in connection with the receipt, ownership and/or use of the prize. 20. These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. Any dispute arising is subject to the exclusive jurisdiction of the courts of England and Wales. Promoter: Run and Become, Become and Run Limited. 4A Eccleston Street, London, SW1W 9LN.

Delivery Information

UK Delivery is FREE on orders over £10.

International Delivery within 3 working days via DHL (prices vary according to country).

Priority First Class Delivery within 3 working days (charge £5).

Next Day Delivery available weekdays on orders placed before 3pm for next working day delivery (charge £7).

Orders placed Monday - Friday before 3pm will be dispatched the same day.

See full delivery details »

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